In 2023, American Airlines was generally rated as a 3-Star Airline by Skytrax, the world’s leading airline review and ranking site. This rating reflects a "Fair" standard of product and service across both airport and onboard environments. While American has made significant investments in its "Flagship" premium experiences and modernized its fleet with high-speed Wi-Fi and power outlets, its consistency in seat comfort and cabin service often lags behind the world's 4-star and 5-star carriers. In the 2023 World Airline Awards, American was ranked 82nd globally, a slight drop from previous years. However, by 2025 and 2026, the airline has seen a slight recovery in consumer sentiment due to its improved operational reliability and the rollout of its new "Flagship Suite" seating. Despite these improvements, the airline remains a "mid-tier" performer when compared to global leaders like Qatar Airways or Singapore Airlines, focusing more on its massive domestic connectivity and its role as a key member of the oneworld alliance rather than being a top-tier luxury service provider.