Punctuality of Japan's RailwaysEven a few minute delay (even 2-3 minutes) will have the train staff sincerely apologizing to passengers for the inconvenience. Train Status information for JR will report delays in the excess of 30 minutes.
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Especially when visiting large cities such as Tokyo and Osaka, you will want to avoid traveling during rush hour. Throughout Japan, rush hour typically lasts from 7 AM to 9 AM each morning, and 5 PM to 7 PM each evening. These are the times when many residents and going and coming from secular employment.
Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.
Depending on the train company you'll be travelling with, you can claim Delay Repay when your train is delayed by more than 15 or 30 minutes. A delayed train is usually when your train service is running behind the planned, advertised timetable.
If you miss a train you have a reserved seat for, then you are allowed to board the next train and take a non-reserved seat. If the availability allows it, then you may get a new reserved seat.
Waiting for freight trains is the largest cause of delay to passengers. Freight train interference — a dispatching decision made by a freight railroad to delay Amtrak passengers so that freight trains can operate first — caused 1.1 million minutes (about 2 years) of delay in 2022.
Unless you're taking the Auto Train, plan to arrive 30 minutes before your scheduled departure. If you need assistance with baggage and/or ticketing, we recommend you arrive 60 minutes early.
Unless you're taking the Auto Train, plan to arrive 30 minutes before your scheduled departure. If you need assistance with baggage and/or ticketing, we recommend you arrive 60 minutes early.