What is guaranteed reservation in front office?

Guaranteed reservation is a contractual agreement made by a customer with a business to reserve something such as a hotel room or vehicle. A guaranteed reservation requires the customer to pay for the reservation in advance and requires the business to hold the reservation for the customer.



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For most hotels, paying in full for accommodations, typically in advance of arrival, will secure a guarantee of room availability. A guaranteed reservation is an agreement between the hotel and the guest that a room will be available, regardless of arrival time.

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What is a Hotel Reservation System? + 4 Types 2023
  • Property Management Systems.
  • Central Reservations System: Manage Online Bookings.
  • Booking Engine: Drive Direct Bookings from Your Hotel Website.
  • Channel Manager.
  • Online Travel Agencies (OTA)


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A guaranteed booking means that guests will have to enter payment card details to complete the booking process, securing the room no matter what time the guests arrive, whereas a non-guaranteed reservation does not ask them to fill in their credit card information.

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a) Tentative Reservation. b) Confirmed Reservation – i) Non- Guaranteed Reservation. ii) Guaranteed Reservation. c) Waitlisted Reservation. Tentative Reservation – It is a reservation request that a prospective guest makes on a tentative basis for his particular stay dates.

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When hotel guests reserve rooms, they can often get a guarantee that their rooms will be available, even if they arrive late. This type of hotel guarantee, also known as a guaranteed-no-show is an agreement between the hotel and customer that a room will be reserved and held until the customer arrives.

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There are two types of hotel booking sources, including Direct and Indirect booking.

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Denying Reservation of Accommodation Requested type of accommodation not available - In such case, the reservation staff suggests an alternate accommodation. Guest/Agent blacklisted - Some guests or agents are blacklisted due to their history of payment dues against the hotel.

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