Departure Procedure. The last interaction of the guest with the hotel staff takes place during the final phase of the guest cycle which is check-out. During check-out, the guests formally vacate their rooms, settle their bills, and leave the hotel.
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Most hotels have a fixed check out time generally 12 noon at which the departing guests must vacate their rooms and settle their bills. If a guest vacates his/her room after the check-out time, it is considered as late check out.
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
A front desk clerk checks guests in and out of a hotel. They also answer phone calls, assign guest rooms, hand out room keys, collect payment and provide guests with information about local amenities.