What is special service request in airline?

A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. SSRs are supported for Air Bookings and Rail Bookings.



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Some specific services are not included in your flight ticket and therefore they need to be specifically requested from the airline. The following services fall under this category: Special baggage (bicycles, wheelchairs, sports equipment, musical instruments etc.) Minors travelling alone.

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TSA doesn't publish specific guidelines on why certain passengers get SSSS markings on their boarding passes. Anecdotally, passengers with unusual travel patterns, one-way international flights and travelers to certain countries get it the most. It is also possible that TSA assigns SSSS markings randomly.

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A Secondary Security Screening Selection or SSSS designation on your boarding pass means that you've been picked for a secondary security screening. The Transportation Security Administration (TSA) may select passengers for SSSS on flights from, to and within the U.S.

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Airport assistance is a free service the U.S. Department of Transportation requires airlines to provide – so don't be shy about asking for assistance. Airport floors are shiny and generally level, perfect for the wheels on suitcases and wheelchairs.

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Airlines traditionally have three travel classes, First Class, Business Class, and Economy Class. Some airlines now have a no-frills class of service as well, typically called Basic Economy. Depending on the cabin configuration will determine how many airline fare classes are offered.

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Upon landing, they will help passengers disembark and will prepare the cabin for the next flight if it's a turnaround flight. For layover flights, they will disembark soon after passengers disembark, once they have completed their post-landing duties.

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SSSS is NOT about immigration but about another security search immediatoy before you board the plane.

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There are signs that will indicate you have been flagged for additional screenings: You were not able to print a boarding pass from an airline ticketing kiosk or from the internet. You were denied or delayed boarding. A ticket agent “called someone” before handing you a boarding pass.

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