What is the 10 5 rule in hotels?

When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.



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These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.

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Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand. Take time for courtesy and consideration: Kind words and polite gestures make people feel special.

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The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.

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This temporary hold is generally around $20 to $200 higher than the outstanding balance on your hotel room. This hold helps to protect the hotel if you have any additional charges or damages to the room. The temporary hold will usually be cleared within a few days of checking out.

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This credit card is what the hotel will charge in the case of any damage to your hotel room. Each hotel will have its own specific hold amount, generally $50-$200, on top of your room rate (including taxes and fees).

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A general rule of thumb is $3 to $5 per night for budget and midrange hotels, and up to $10 a night for luxury hotels and resorts (or more if the service is really high end). Families don't automatically need to tip more than single travelers or couples.

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Helpful? Was told during check-in by the hotel staff that the $ 100 a day incidental charge is just kind of deposit which the hotel put on your credit card to cover any charges which you may incur.

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A credit card hold is an insurance policy for the hotel. Specifically, the hold covers incidentals such as damage to the room, room service and dips into the minibar. Depending on the hotel, this hold could be a charge for your entire stay or charged each night.

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Most hotels charge an additional fee for each additional night you stay. These charges can vary depending on the hotel's policies and the type of room you have booked. It's always a good idea to check with the hotel beforehand to find out the exact cost of adding an extra day to your stay.

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If you attempt to have five people stay in a 2-person room, it is likely to be against the hotel's policies. Most hotels strictly enforce their occupancy limits to ensure the safety and comfort of all guests and to comply with local regulations.

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Under hotel policy, guests at a residential hotel may stay at the hotel for months or years at a time so long as they leave their unit for 24 hours every 28 days. California hotels and motels believe that by kicking out a guest for 24 hours before the guest stays for 30 consecutive days, they avoid the guest becoming a ...

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