What is the 10 foot rule in hotel?

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.



People Also Ask

Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand. Take time for courtesy and consideration: Kind words and polite gestures make people feel special.

MORE DETAILS

These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.

MORE DETAILS

This now brings us to the next rule The Platinum Rule. If the Golden Rule is all about what you want, then the Platinum Rule is about what your customers want. So the Platinum Rule states, Treat others the way THEY want to be treated . Although it sounds like common sense, it s not as common as you might think.

MORE DETAILS

Use the 15/5 rule. Employees are taught to make eye contact and smile at customers when they are within 15 feet. Employees then give a verbal greeting when customers are within 5 feet.

MORE DETAILS

Gold Elite Exclusive Benefits. 25 nights per year. Spend more time doing what you love. Get 25% More Points. Earn 25% more points on every eligible hotel purchase, including room rate and other incidentals that can be charged to your room, such as dining and spa.

MORE DETAILS

The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.

MORE DETAILS

If you stay more than 30 days in the same room, you are considered to be tenant and the hotel your landlord. Legally, the hotel will be put into a different tax class if this happens. So they don't have to pay extra in taxes, the stay is limited by the hotel to 30 days.

MORE DETAILS