Genius! Use the 15/5 rule. Employees are taught to make eye contact and smile at customers when they are within 15 feet. Employees then give a verbal greeting when customers are within 5 feet.
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A Free Night Award (Certificate) can be earned through Marriott Bonvoy® Credit Cards or Marriott Bonvoy® Elite Benefits such as Annual Choice.
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.
These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.
This now brings us to the next rule The Platinum Rule. If the Golden Rule is all about what you want, then the Platinum Rule is about what your customers want. So the Platinum Rule states, Treat others the way THEY want to be treated . Although it sounds like common sense, it s not as common as you might think.
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
Many hotels offer loyalty programs that reward frequent guests with various perks, including free nights. By signing up for these programs, you can accumulate points or earn status levels that grant you access to exclusive benefits. The more you stay at a particular hotel chain, the more rewards you can unlock.
You need 4,500 to 100,000 Marriott points for a free night. The exact number of Marriott points you will need to cover a one-night stay depends on the type of room you select, the hotel location, and the date of your stay.