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What is the airline passengers Bill of Rights 2023?

Introduced in Senate (01/31/2023) This bill expands protections for passengers in air transportation. notifications to passengers of their rights and eligibility for refunds.



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If airlines cancel a flight for any reason, passengers are legally entitled to a full refund, including for ticket price, taxes, baggage fees, extra charges and ancillary fees.

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However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

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For domestic flights in the U.S., airlines have to pay you 200% of the value of your one-way ticket up to $775 if you arrive at your destination one to two hours past your originally scheduled itinerary or 400% of the one-way ticket price, up to $1,550 if your arrival delay is longer than two hours.

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But just because you can't normally sue an airline if your flight was canceled, doesn't mean you don't have any rights at all. In 2011, the DOT enacted an airline passenger Bill of Rights -- a list of consumer protections regarding lost luggage, long delays, hidden fees, and getting bumped from your flight.

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Refundable flights are generally more expensive than non-refundable ones. Consider booking a refundable flight if you're uncertain about your travel plans. Some airlines charge a fee to issue a refund and others have strict cancellation policy terms.

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In response, on May 8, 2023, the Biden administration proposed new rules that would require airlines to compensate passengers whose flights are canceled or significantly delayed because of causes – unlike bad weather – that are under the control of the airlines.

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Mishaps on airlines can result in severe emotional distress for passengers, even when they don't suffer physical injuries. When passengers fear for their lives due to some type of airline mishap, they can sue an airline for emotional distress to receive compensation.

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The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.

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Frontier Airlines bumped the biggest proportion of passengers of the 15 largest US carriers in early 2023. Of every 10,000 Frontier passengers, 3.73 were involuntarily denied boarding due to oversales, the DOT said. Allegiant, Delta, Endeavor, and Hawaiian didn't bump any passengers in the quarter, per the DOT.

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Flight attendants are only paid for their flight time. This means they are not compensated when they are walking through the airport to get to a gate or waiting for the aircraft to arrive. Their time clock does not start until the cabin door is closed.

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Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers. When this occurs, the airline will select passengers to give up their seats. This is called “involuntary denied boarding” or “bumping.”

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So if your flight is delayed by 2 hours, there is no compensation. However, you can make a different claim. For example, if your flight is delayed by two hours or more, your airline must take care of you by offering you support services.

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