That’s an excellent question, but there isn’t a single, official “average” Uber passenger rating that applies everywhere. Here’s a breakdown of what we know:
The General Consensus
Based on data from Uber releases, driver forums, and passenger reports over the years, the average passenger rating in the U.S. and similar markets is typically between 4.6 and 4.9 out of 5.
- Most common estimate: You’ll often see 4.8 cited as a reliable average.
- Why so high? Ratings are heavily skewed toward 5 stars. Anything below a 5 is often considered a “bad” rating by drivers, who are themselves rated.
Why There’s No Official Number
- Dynamic and Localized: Ratings vary significantly by city and region. Passengers in a dense, fast-paced city might have a slightly lower average than those in a suburban or rural area due to different expectations and behaviors.
- Private Data: Uber treats aggregate passenger rating data as internal. They don’t publish a global or national average.
- It’s a Two-Way System: The focus is often on driver ratings (which Uber does share to promote quality). Passenger ratings are primarily a tool for drivers to screen their pickups.
How to Find Your Personal Rating
You can easily check your own average:
1. Open the Uber app.
2. Tap the menu button (☰) in the top corner.
3. Tap your name at the top of the menu.
4. Your rating will be displayed under your name.
What’s a “Good” Passenger Rating?