Today the role of the Hotel General Manager (or GM) is often all-encompassing. He or she holds the ultimate responsibility for oversight of a property, including all sales and marketing, operations, events, maintenance, and customer service.
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The title hotel manager or hotelier often refers to the hotel's General Manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership.
The housekeeping team is arguably one of the most hard-working departments in the hospitality industry. Though their work is often unseen (and often taken for granted), housekeeping staff play a pivotal role in one of the most crucial aspects of any hotel — its cleanliness.