What is the difference between customer service and agent?
What is the difference between customer service and agent? A customer support agent's role is more about improving the customer experience than interacting transactionally with the customer. Customer support professionals use customer service skills, but that's only one part of their job.
What is the difference between a customer and an agent?
A customer is anyone who is making a buying decision, and a buying decision is the process of evaluating the benefits of making a purchase. A client has a contractual relationship with an agent, and an agent represents a client in a legal transaction.
Is customer service an agent?
A customer service agent is responsible for interacting with customers, addressing their inquiries, providing information, resolving issues, and facilitating transactions on behalf of a company or organization.