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What is the EU 261 compensation claim?

Simply put, EU 261 is a regulation that provides minimum rights for passengers when their flight is delayed, canceled or denied boarding against their will. The regulation establishes specific conditions under which the law applies and sets the assistance and compensation amounts for each situation.



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Flights under 1,500 km (932 miles): 250 euro (~$275) if you're delayed by at least two hours. Flights between 1,500 – 3,500 km (932 – 2,175 miles): 400 euro (~$440) if you're delayed by at least three hours. This also applies to any intra-EU flight over 1,500 km.

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Under EU261 rules, you may be entitled to up to 600 euros (~$630) in compensation if you arrive at your destination four hours late (or more) when flying long-haul, with lower payouts on shorter flights within Europe.

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EU261 therefore continues, for the foreseeable future, to give passengers the same rights that they had previously. This includes rights created by past EU case law (such as the right to compensation for delay created in the controversial Sturgeon case), which will continue to bind lower UK courts.

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Under EC 261, you could be entitled to file a delayed flight claim for up to €600 cash flight compensation if… You arrived at your destination more than 3 hours later than planned. You checked in for your flight on time (generally no less than 45 minutes before departure).

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Passenger rights in event of a flight delay. If your flight is delayed, you might be entitled to financial compensation. The amount of compensation is between €250 and €600 per passenger, depending on the distance of the flight.

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Fortunately, thanks to a regulation known as EU261, it's possible for passengers on disrupted flights to claim compensation. In fact, you could be entitled to up to €600 per person after a Ryanair flight cancellation compensation or flight delay compensation.

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Lost, Damaged, or Delayed Luggage
If your baggage is lost, delayed, or damaged on flights that are covered under EU261, there are protections in place. If your baggage is delayed or lost, you can claim damages up to €1,300 ($1,728 CAD).

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Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form. We aim to process your claim within 10 days.

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This form should be submitted directly to your airline's customer service team, and be sure to keep a copy for your records.

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Claiming Compensation for Flight Delays and Cancellations
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late. Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.

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Luckily, there are consumer protections in place if you are flying in, out or within Europe. Through European Union regulation EC 261, commonly referred to as EU 261, all EU flights can qualify for compensation, refund or rerouting by the airline in the event of delay, cancellation or denied boarding.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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The DOT does not require the airline to offer compensation, but it doesn't hurt to ask.

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