What is the importance of the reservation section in the hotel operation?

Reservation department updates the room availability record and thus maximize the revenue generated from room booking. Reservation department prepares the housekeeping and front desk for arrival by communicating the arrival details taken at the time of reservation.



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The role of the reservation department is not limited to making a reservation. It maintains records of the hotel occupancy, which help in planning sales and marketing strategies etc. The reservation department plays an important function for both the guest and the hotel.

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1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.

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In formulating the reservation request, the three most important factors are a) the expected date of arrival and departure b) the desired room type c) the number of rooms needed.

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The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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What is a Hotel Reservation System? + 4 Types 2023
  • Property Management Systems.
  • Central Reservations System: Manage Online Bookings.
  • Booking Engine: Drive Direct Bookings from Your Hotel Website.
  • Channel Manager.
  • Online Travel Agencies (OTA)


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