You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
People Also Ask
Passengers are entitled to a full refund if the train is three hours or more delayed or cancelled; for e-tickets it's automatic but counter tickets require a visit to the reservation counter. A TDR can be filed if the train consistently experiences delays after the chart has been prepared.
If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
“No Show” Policy: After departure, all fares are non-refundable and cannot be changed. Passengers who do not show or cancel prior to departure forfeit the entire amount of the no show trip segment.
All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.
If canceling a non-room ticket within 24 hours prior to departure, or a private room ticket within 14 days prior to departure, an additional close-in penalty of 10% of the points redeemed will be collected (waived for Select Executive and Select Plus members).
A service cancellation, where the train is still in the timetable but doesn't actually run, and. A partial cancellation, where the train still runs but doesn't call at all stations.