American Airlines has taken Brno-based travel tech firm Kiwi.com to court, alleging the unauthorized resale of airline tickets. The American carrier claims that Kiwi.com is engaging in the resale of its tickets without a valid contract in place.
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The teenage traveler caught “skiplagging” last week has been banned by American Airlines for the next three years. So if you're planning to buy a plane ticket somewhere other than your final destination, just to get off at the layover airport, you may want to think twice.
It makes sense, because the practice saps revenue from them on two fronts: Not only do passengers underpay — potentially by hundreds of dollars per ticket — but the seat on the tossed leg also could have been sold to someone else. Most contracts of carriage from major airlines expressly forbid skiplagging as a result.
Kiwi is a global brand of shoe polish brand, originally developed in Australia in 1906 by William Ramsay. Kiwi has grown to be the dominant shoe polish in many countries since it was used by both the British and U.S. Armies in World War I. However it announced its exit from the UK market in 2022.
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Some people have pointed out that Kiwi.com doesn't include budget airlines around Asia and Southeast Asia, so for that, Skyscanner still wins out for best budget airline coverage amongst all the fare aggregators.
Skiplagging, also known as hidden city ticketing, is when a customer books a connecting flight, but actually gets off at the layover airport rather than their final destination. The hack can save customers hundreds of dollars on their ticket — but can come at a heavy price if airlines find out.
Airlines do not want you to skiplag. They usually price flights with connections cheaper than direct flights, so sometimes skiplagging means you could be underpaying in their opinion, plus you left them with an empty seat they could have sold.