In the field of hospitality management, customer satisfaction is key, and the primary goal is to ensure the best customer experience possible.
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The hospitality industry is a large subsection within the service industry and is comprised of four main areas: Food & beverage, travel & tourism, lodging, and recreation.
Both hospitality and tourism are umbrella terms for a wide range of commercial activities. For example, the hospitality industry consists of lodging, food services in restaurants, planes and cruise ships, clubs, cafeterias, hospitals, etc.; and recreational facilities ranging from casinos to resorts.