A resort fee is a fee charged in addition to the hotel room rate to cover hotel-specific services and amenities not included in the room rate. Resort fees are charged by resorts, casinos, and other hotels on a nightly basis, not per stay.
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Of course, we're talking about resort fees—those universally hated fees that hotels and resorts charge in destinations like Hawaii and Las Vegas. Resort fees are usually charged to cover amenities like Wi-Fi and gym access, but they're not optional.
You cannot simply refuse to pay resort fees, but — just as some hotel employees are occasionally empowered to compensate you — the employee might have authority to remove your resort fee. Just understand that this is the exception, not the norm. And while it doesn't hurt to ask, it helps to ask nicely.
You can also talk with the hotel manager and ask to have the resort fee removed from your bill. Your final option is to dispute the resort fee with your credit card company, provided you have paid your hotel bill with a credit card.
No it is not refunded. Most (if not all) of the resorts in Vegas charge the “resort fee” saying it is for internet access, pool access, gym access, etc regardless if you use these things or not.
Resort fees are usually charged to cover amenities like Wi-Fi and gym access, but they're not optional. You have no choice but to pay them even if you choose not to use the amenities they cover.
However, it is important to note that hotels cannot track individual guest water usage on a per-guest basis. This is because water meters are typically installed at the property level rather than at the individual room level.
President Joe Biden announced during his State of the Union address in February that his administration would target junk fees in a variety of industries, including at hotels. “We'll ban surprise 'resort fees' that hotels tack on to your bill,” Biden said.
Call the Front Desk DirectlyInstead of relying on online booking systems, consider calling the front desk directly to inquire about rates. Speaking to a hotel representative allows you to negotiate in real-time and discuss any available discounts or special offers.
If everything is in order, the hotel will refund your deposit within a few days. However, it's always a good idea to check your account statement to make sure the deposit has been refunded. If you notice any discrepancies, contact the hotel immediately.