On 1 July 2019, myTaxi was rebranded to FREENOW and has transformed from a taxi app into a fully integrated multi-mobility platform.
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Uber has been linked with a takeover of taxi-hailing app Free Now, which has a nationwide presence in Ireland. Free Now, which was previously called Hailo and then My Taxi, is owned as a joint venture by German car giants BMW and Mercedes-Benz owner Daimler.
This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.
Passengers can tip the driver directly from their app before, during or up to 1 hour after the trip is completed. Tips can only be added as a percentage through the app; either 10%, 15% or 20% on top of the fare. See the exact tip amount for each trip in the 'Job History' section of the app.
How do passengers get a refund for a Cancellation or Waiting Time Fee? If, after checking the facts, a refund of Cancellation and Waiting Time Fees is accepted as fair and justified, the passenger will be credited the corresponding amount via a payment method added to his FREE NOW account (e.g. credit card refund).