Customers. To contact us about a licensed taxi or private hire driver or operator: online via our taxi and private hire comment form. call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays)
People Also Ask
London's official taxis, black cabs can be hailed in the street or at designated ranks located in prominent places, including many train, Tube and bus stations. They can also be booked through the Gett app and by phone.
London's famous taxis (black cabs) can be: Booked in advance - by phone, app or website. Hailed on the street (when the yellow light is showing) Picked up from designated taxi ranks.
First, you should know that all black cabs take credit or debit cards and contactless payment methods. While cash remains the standard form of payment, every black taxi carries card payment devices. The device can be fixed or handheld, but most taxis have it installed in the passenger compartment.
Saves Money: By ordering frequently, you can save a lot of money by scheduling your cab in advance. Discounts occasionally exist, especially for customers who reserve a ride online in advance. These reductions total a sizable sum when gathered and assessed.
If you're taking one of the famous black cabs, it's customary to tip. If you're traveling by minicab or Uber, things are slightly different. So, how much would I add to the fare in a London taxi? The general consensus is that you add about 10% to the fare when using London's famous Hackney cabs.
Black cabs are very spacious and there is plenty of space for your luggage. You can take 4 medium and 4 hand luggages on our black cabs. How many passengers can travel on a black cab? All our black cabs have seating for up to 6 passengers.
Tipping taxi driversIt is polite to tip 10 to 15% of the taxi fare for black cabs and licensed minicabs in London. However, most people simply round up the fare to the nearest £1 and tell the driver to keep the change.
Taxi drivers are within their rights to refuse a fair – but only if they have a “reasonable excuse” or the passenger wants to travel outside of the controlled district.
If you see that the light is on (you'll know if it is, it's a bright yellow light), then to hail the cab simply stand on the side of the pavement and extend your arm outward. There's no need to shout “taxi” and indeed, it's actually illegal to shout “taxi” whilst trying to hail a cab.