What is the purpose of room service?

Room service is a hotel amenity that allows guests to order food and drink to their rooms. Hotel staff arrange the meal with the appropriate dishware and condiments on a room service tray. It's an in-room dining best practice to offer guests a rolling room service table in case they don't want to eat in bed.



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Generally the standard operating procedure for hotel room service will go something like this: Wait staff takes the guest order and communicates it to the kitchen staff. The kitchen team prepares the food in a timely manner and notifies wait staff.

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Gently knock on the door to the guest room. Do so twice and make an oral call alert “Room Service.” Place the tray at the most convenient place for the customers. Present the bill to the guest and thank them for their order. The waiter should leave the room after ascertaining the satisfaction of the customer.

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Room service: If the hotel hasn't already added a gratuity, tip this person the same way you would a server or bartender in the restaurant downstairs: 15% to 20%.

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Tipping for room service is expected in destinations where tipping is customary and when a room service charge has not already been added to the bill.

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According to the American Hotel & Lodging Association (AHLA), guests should tip housekeeping anywhere between $1 to $5 per night for a mid-range or business hotel. For luxury hotels where the staff offers daily cleaning services and nightly turndown services, guests should leave a little more.

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Room service can reduce food wastage. Convenience for guests with children and babies. Promotes safety, as guests are able to stay inside their hotel.

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Disadvantages
  • Food and drinks are much more expensive than average.
  • Hot food can become cold before delivery to the room.
  • The guest may be less likely to experience local food.
  • Guests cannot observe the food being prepared.


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Yes, there is an extra charge for hotel room service. Room service charges vary from hotel to hotel, but generally speaking, you should expect a service fee plus the cost of the food and beverages. Typically, the food and beverage charges will be listed separately on your bill.

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These orders are delivered to the kitchen staff and the meal is prepared as per the guest's specifications. The meals are then topped with lids or other covers and placed on special room service carts or trays to be delivered.

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An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

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Typically, a 15% service fee and an “in-room dining” charge ranging from $5-12 will be added automatically to the bill. Add in tax, you're suddenly looking at a $25+ sandwich.

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There are two types of Room Service:Its main advantage is highest guest satisfaction and fewer skills are required. But its main disadvantages includes that, food may get cold, as food has to be transported from kitchen to rooms.

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In the event that you check out of your room and forget to tip the housekeeper, you can still make sure they are tipped sufficiently! To do this, just be sure to go to the front desk and give them the money.

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Some travelers like to leave one tip for hotel housekeeping at the end of their stay. But most experts say it's better to leave a tip every day of your trip.

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Just tell the front desk that you don't wish to have the room serviced. Of course if you need clean/dry towels later it might be a bit more inconvenient to receive them.

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