Uber does not have a "return policy" in the traditional retail sense, but it does have a robust Refund and Credit Policy for service issues. If you have a legitimate complaint—such as a driver taking an inefficient route, the vehicle being in poor condition, or a safety incident—you can request a refund through the "Help" section of the app within 30 days. Uber typically reviews these via AI and human moderators; for route issues, they often issue an automatic credit for the difference in fare. For Uber Eats, the "return" policy applies to missing or incorrect items; you can usually receive an instant "Uber Credit" or a refund to your original payment method for the specific value of the missing food. If you forget an item in an Uber, there is a "return fee" (typically $15–$20 / £10–£15) that is paid directly to the driver to compensate them for the time and fuel spent returning the item to you. It is important to note that once a ride is completed and "satisfactory," Uber considers the fare final and will not issue refunds for "change of heart" or accidental bookings.