Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR shall be filed upto 72 hours of actual arrival of the train at passenger's destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Excellent question. The TDR (Travel Agent’s Duty of Rights) rule for a partially confirmed e-ticket is a critical and often complex scenario in airline ticketing.

Here’s a breakdown of the rule, its application, and the step-by-step process.

Core Principle

When an e-ticket contains both confirmed and waitlisted (or partially confirmed) segments, the entire ticket is considered non-endorsable and non-refundable until all segments are confirmed. The primary responsibility of the travel agent is to work towards getting all segments confirmed for the passenger.

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Key Rules and Responsibilities (As per IATA TDR)

1. No Refund for Partially Confirmed Tickets: A ticket with any waitlisted (WL) or requested (RQ) segment is not eligible for a refund until the status is resolved (either all segments become confirmed, or the passenger officially cancels the unconfirmed segments).
2. Agent’s Duty to Endeavor to Confirm: The travel agent must make all reasonable efforts to get the waitlisted segments confirmed. This includes:
   • Monitoring the PNR (Passenger Name Record) regularly.
   • Contacting the airline’s ticketing or reservation desk to request confirmation.
   • Exploring alternative flights/routes/dates for the passenger.
3. Passenger Communication is Mandatory: The agent must clearly inform the passenger in writing (email is standard) about the status of each segment. The communication must state:
   • Which segments are confirmed and which are waitlisted.
   • That the ticket is non-refundable until fully confirmed.
   • The risks of traveling on a