What is the Uber data controversy?

At that time, Uber had recently disclosed to the FTC that it had been the victim of a data breach in 2014 (“2014 Data Breach”) and that the breach related to the unauthorized access of approximately 50,000 consumers' personal information, including their names and driver's license numbers.



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What happened, exactly? Hackers breached 57 million Uber users' and drivers' accounts and demanded $100,000 to delete their copy of the stolen data. This includes names, phone numbers, email addresses and more than 600,000 US drivers' licence numbers.

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In 2016, two hackers breached Uber's systems, accessing names, email addresses, and phone numbers of 57 million users of the Uber app.

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At the time, Uber was not just one of the world's fastest-growing companies - it was one of the most controversial, dogged by court cases, allegations of sexual harassment, and data breach scandals. Eventually shareholders had enough, and Travis Kalanick was forced out in 2017.

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There's no denying Uber has its fair share of problems. Its service can be discriminatory to people of color; it's notorious for its questionable treatment of employees; it has near-Orwellian practices of surveying riders to figure out when to milk you for all you're worth.

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At that time, Uber had recently disclosed to the FTC that it had been the victim of a data breach in 2014 (“2014 Data Breach”) and that the breach related to the unauthorized access of approximately 50,000 consumers' personal information, including their names and driver's license numbers.

MORE DETAILS

At that time, Uber had recently disclosed to the FTC that it had been the victim of a data breach in 2014 (“2014 Data Breach”) and that the breach related to the unauthorized access of approximately 50,000 consumers' personal information, including their names and driver's license numbers.

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On December 10th, a new trove of Uber data surfaced on Breached forums. This haul of data included personally identifiable information pertaining to 77,000 Uber employees, as well as internal reports and possibly even source code. The data was apparently compromised in an attack on Teqtivity, a third-party vendor.

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The most recent Uber data breach occurred in April 2023, when Uber's law firm informed drivers that their sensitive data had been stolen in a data breach. As of October 2023, there have been no reported Uber data breaches since this incident.

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Any kind of sexual harassment, which includes sexual assault and sexual misconduct by anyone—including drivers, delivery people, riders, Uber Eats users, and third parties—is not allowed while using the Uber apps, and in some cases it may also be illegal.

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The bans often stem from Uber's lack of adherence to local regulations and its unfair competition with taxi services. Uber's biggest competitors in these countries include Lyft, DiDi Chuxing, Bolt (Taxify), Taxa 4x35, Yandex, GrabTaxi, MyTaxi, and DiDi Chuxing.

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Uber is trialing video recording during rides in an effort to improve safety features. Drivers will be able to use the front-facing camera on their phones to record video through Uber's Driver app, it was announced Thursday.

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These reports examine data from Uber's rideshare platform in the US. As the numbers in both reports show, critical safety incidents on our platform are, statistically, extremely rare. But even one critical safety incident is unacceptable because it represents the personal experience of someone in the Uber community.

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Uber's ride-share revenue more than doubled in 2022, and the company posted its first full-year adjusted profit since its founding. It now commands 74% of the U.S. ride-share market, up from 62% in early 2020, according to consumer receipts analyzed by market-research firm YipitData.

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