<p>Ticket ID is a unique reference number consisting of numbers and uppercase letters, used to easily identify and locate specific customer support tickets in a helpdesk system.</p>
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A ticket number is issued for each customer at the time of purchase. It is one of the authentication codes used to identify the ticket and determine if you are the ticketed passenger when checking in and boarding, making changes that result in a different fare amount, or obtaining a refund.
The ticket number can be found on your:Confirmation email from when you bought your ticket – look in the 'Receipt' section. Credit card statement – the reference number is next to the amount charged. Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket.
You will receive your e-ticket in PDF form or stored in an online ticketing system. A ticket number is a 13-digit number. The first three numbers identify the airline which issued your ticket.