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What makes a good cabin crew answer?

customer service skills, good communication skills, the ability to stay calm under pressure, and the ability to work well as part of a team are all qualities that will come in handy as a flight attendant. If you have these qualities, be sure to mention them in your answer.



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customer service skills, good communication skills, the ability to stay calm under pressure, and the ability to work well as part of a team are all qualities that will come in handy as a flight attendant. If you have these qualities, be sure to mention them in your answer.

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10 Samples of Longer and Specific Answers
  • “I am able to handle difficult customers/passengers well because I stay calm and try to understand their needs. ...
  • “I am good at thinking on my feet because I have experience in customer service. ...
  • “I have good people skills because I am a people person.


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Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and meet passengers' needs. Decision-making skills. Flight attendants must be able to act decisively in emergency situations.

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Your goal as an airline attendant is to improve the overall safety and quality of experience for airline passengers whilst on-board their flight.

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Essential airline cabin crew skills
  • Amiability. Making sure airline passengers are comfortable and relaxed on a flight is one of the key responsibilities of the airline cabin crew. ...
  • Assertiveness. ...
  • Communication. ...
  • Customer service. ...
  • Flexibility. ...
  • Numerical ability. ...
  • Physical fitness. ...
  • Problem-solving.


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They want to hear your definition of good customer service and whether you're willing to provide it to customers. In your answer, demonstrate your passion for delivering quality customer service. Also, consider talking about how you handle certain customer issues and give examples of good customer service.

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