The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance.
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The Ritz-Carlton is a place where guests can return to whenever they like, simply by closing their eyes. The Ritz-Carlton features Michelin-starred, concept-driven restaurants inspired by their location and setting in addition to Club Lounges that feature personalized concierge services and daily food presentations.
The Credo: In this de facto mission statement, the Ritz-Carlton defines guests' care and comfort as its number-one priority, describes the kind of atmosphere it wishes to cultivate (“warm, relaxed, yet refined”), and sets out its expectations for the Ritz-Carlton experience.
Because of its status as a symbol of high society and luxury, the hotel is featured in many notable works of fiction, including novels (F. Scott Fitzgerald's Tender Is The Night and Hemingway's The Sun Also Rises), a play (Noël Coward's play Semi-Monde), and films (Billy Wilder's 1957 comedy Love in the Afternoon and ...
The Ritz-Carlton's Famous $2,000 Rule is a customer service policy that empowers the hotel's employees, referred to as ladies and gentlemen, to spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints.
The Ritz, bought by Mohamed Al Fayed in 1979 and refurbished in rich belle époque style, has a reputation for discretion. At the very beginning of their romance, Diana and Dodi stayed in the Imperial Suite. Le Patron, as the mercurial Mohamed Al Fayed is known affectionately by staff, picked up the bill.
At The Ritz-Carlton, “We are Ladies and Gentlemen serving Ladies and Gentlemen.” This motto exemplifies the anticipatory service provided by all staff members.
The Ritz-Carlton's typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society.
Ritz-Carlton has become a leading brand in luxury lodging by rigorously adhering to its own standards. It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice, and Training Magazine has called it the best company in the nation for employee training.
The two categories differentiate travel personas – the “classic” luxury seeker who might book at a Ritz-Carlton or St. Regis, versus the “distinctive” luxury traveler looking for a more boutique experience such as Le Meridien or Westin.
Team EmpowermentThe employees at the Ritz-Carlton are so important that the company vows it will apply the principles of trust, honesty, respect, integrity, and commitment to nurture and maximize the talent of each individual to their own benefit and to the benefit of the company.
Among its celebrity clientele, The Ritz has counted icons as diverse as Charlie Chaplin, designer Coco Chanel, Audrey Hepburn and Madonna. It was, of course, the Paris Ritz—headquarters and playhouse to Coco Chanel, Scott and Zelda Fitzgerald, Cole Porter, and Ingrid Bergman, among others.
Diana and Fayed then departed from the hotel's rear entrance, Rue Cambon, at around 00:20 on 31 August CEST (22:20 on 30 August UTC), heading for the apartment in Rue Arsène Houssaye. They did this to avoid the nearly 30 photographers waiting in front of the hotel.
Marriott International brings The Ritz-Carlton brand to Italy, near the village of Bellagio, between the two arms of Lake Como and just a 15-minute walk from the area's main sights, namely Punta Spartivento, Villa Melzi and the gardens of Parco Villa Serbelloni.
Fill your home with the unforgettable scent of The Ritz-Carlton, Vienna. Top notes of bergamot, bright citrus, and white tea blend beautifully with floral notes of jasmine and lavender. Subtle amber notes complete this signature scent for a well-balanced fragrance that instantly enhances your space.