What makes the Ritz London special?

Situated in the heart of this vibrant city, The Ritz is one of the most famous hotels in London and the entire world. The sumptuous surroundings of this five-star hotel are matched only by the professionalism of our friendly staff. We are not just a London hotel – we are The Ritz.



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The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance.

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The Credo: In this de facto mission statement, the Ritz-Carlton defines guests' care and comfort as its number-one priority, describes the kind of atmosphere it wishes to cultivate (“warm, relaxed, yet refined”), and sets out its expectations for the Ritz-Carlton experience.

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The Ritz-Carlton's Famous $2,000 Rule is a customer service policy that empowers the hotel's employees, referred to as ladies and gentlemen, to spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints.

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The Ritz-Carlton features Michelin-starred, concept-driven restaurants inspired by their location and setting in addition to Club Lounges that feature personalized concierge services and daily food presentations.

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Ritz-Carlton has become a leading brand in luxury lodging by rigorously adhering to its own standards. It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice, and Training Magazine has called it the best company in the nation for employee training.

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The Ritz-Carlton's typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society.

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Another strong indication of the continuing prestige and reputation for excellence of The Ritz-Carlton in the minds of travelers appears in the results of the recent survey of the magazines readers. Overall, The Ritz-Carlton was voted the most preferred hotel brand among other hotel organizations in North America.

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The Ritz also became the hotel of choice for Hollywood stars.

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The new proprietor of The Ritz is Abdulhadi Mana Al-Hajri, a 40-year old business tycoon who is also brother to the second wife of Sheikh Hamad bin Jassim bin Jaber al-Thani, the Emir (ruler) of Qatar.

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STEP INTO A WORLD OF LUXURY AT OUR 5 STAR HOTEL IN LONDON We are London's most iconic hotel. A five star haven on Piccadilly that is famous the world over for its historic elegance, impeccable service, impressive suites, and legendary Afternoon Tea.

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THE RITZ RESTAURANT AWARDED A MICHELIN STAR IN THE MICHELIN GUIDE GREAT BRITAIN AND IRELAND 2017 - The Ritz Hotel London.

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The lion and crown Ritz-Carlton logo is a combination of the British royal seal (the crown) and the logo of a financial backer (the lion). This logo was created by Cesar Ritz.

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Team Empowerment The employees at the Ritz-Carlton are so important that the company vows it will apply the principles of trust, honesty, respect, integrity, and commitment to nurture and maximize the talent of each individual to their own benefit and to the benefit of the company.

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The two categories differentiate travel personas – the “classic” luxury seeker who might book at a Ritz-Carlton or St. Regis, versus the “distinctive” luxury traveler looking for a more boutique experience such as Le Meridien or Westin.

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The Ritz-Carlton's typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society.

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Ritz-Carlton competitors include Hyatt, Four Seasons Hotels and Resorts, Marriott, Belmond Ltd. and Loews Hotels. Ritz-Carlton ranks 2nd in CEO Score on Comparably vs its competitors.

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Bottom line. The best way to maximize value for Ritz-Carlton and Ritz-Carlton Reserve stays is through the Marriott STARS program, which can score you value-add perks like room upgrades, complimentary breakfast, and a $100 property credit.

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However, the Chase Ritz-Carlton card provides remarkable value through its generous benefits, all at a modest $450 annual fee.

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The Ritz Carlton is a very productive environment and fun place to work. At the Ritz is a place where the genuine care and comfort of our guests is always our highest priority,i would say that the company values diversity and it has an opened door policy which helps each individual to raise their concerns.

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