Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device.
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Airline Passengers with Disabilities Bill of RightsA person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. This may be on a permanent or temporary basis.
You request it at either the ticket counter or with the customer service agent at the gate. Just let them know you would like to request preboarding due to a disability that requires a specific seat. They aren't supposed to ask what your disability is.
What is Family Boarding? Southwest offers Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. Up to two adults traveling with a child six years old or younger may board during Family Boarding.
Fliers who qualify for preboarding get on the plane before all other travelers, including first-class passengers. So, if you are eligible, you can get settled in your seat before the regular boarding process begins.
Southwest allows preboarding only for customers who 1) need a specific seat on the plane, or 2) need assistance boarding the plane. If you find that having a specific seat helps with your anxiety, that would be a way for you to preboard.
Of note, while anxiety disorders and OCD have been recognized as qualified disabilities, several courts have held that fear of flying itself doesn't rise to that level.
Priority Boarding is marketed to those passengers who do not have any other elite status or card membership, and it would allow them to board ahead of their assigned group. Passengers who purchase Priority Boarding will be able to board with Group 2.
If you have a B group boarding position, the chances are good that you'll still be able to get a window or aisle seat or find 2 seats together if you're traveling with a companion. Hot Tip: If you are in the B group (or even one of the first numbers in the C group), head to the back of the plane.
C 1-60: This is the group you will most likely get if you don't check in right on time. While the C group isn't a guaranteed middle seat, the chances are pretty high that you won't be sitting in the ideal spot.
The most common reason for denied boarding is overbooking. This is when airlines sell more tickets than there are seats on the aircraft. The reason for this common practice is so-called 'no-shows'.
The most common reason for denied boarding is overbooking. This is when airlines sell more tickets than there are seats on the aircraft. The reason for this common practice is so-called 'no-shows'.
Information for senior travelersEarly boarding is available if you need more time or assistance boarding. You must identify yourself to the gate agent to request early boarding. Wheelchair assistance is available to help with long distances at the airport.