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What should I ask Airbnb guests without reviews?

Asking the right screening questions If the Airbnb guests are local and staying for one night, you may want to ask their motive for visiting the property and confirm if they agree with your house policies. If they are visiting from outside of town, you can casually ask what they would like to do in the city.



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Your concern is justified when it comes to booking an Airbnb rental. You might not know the location you're going to visit. No reviews mean the host has no credibility; booking such a rental is aiming an arrow in the dark. Don't worry, if you like the place and the only problem is Airbnb with no reviews.

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Guests have 14 days to submit a review, and hosts have 14 days to review their guests. Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”

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According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.

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Spot the scam: Airbnb scammers will often use fake, stock, or doctored images to misrepresent their rental property. All too common are photos using angles and lenses to make spaces appear larger, as well as photoshopped amenities and scenic views that aren't real.

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The short answer to whether you can be sued for your online travel reviews is, of course, yes. You can be sued for just about anything. The barrier to entry for lawsuits in the United States is pretty low.

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There are a variety of reasons why a host may decline a booking on Airbnb. For example, if the dates requested by the guest do not align with their availability or if they have already accepted another booking for those same dates.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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Even if you follow all of our steps, there's no guarantee that you'll eliminate Airbnb spying. Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity.

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The most important thing to remember is to talk to your guest. Angry guests usually have a valid reason, and they want to be heard. Even if the issue cannot be solved, communication and understanding can help keep the guest from feeling dissatisfied and prevent them from leaving a negative review of your listing.

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Extras guests appreciate:
  • Extra toilet paper, linens, and towels.
  • Basic toiletries like shampoo and conditioner.
  • Dish soap and cleaning supplies.
  • Dining basics like a coffee maker, cooking utensils, dishes, and silverware.
  • Wine glasses.
  • Basic cooking supplies like salt, pepper, and oil.
  • Coffee, tea.
  • Light breakfast or snacks.


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Reporting reviews under this policy To report a review for violating this policy, contact us. If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.

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Fake listings Fake Airbnb listings happen when fraudulent hosts list properties that belong to someone else or don't exist. When they communicate with you, they'll try to convince you to do so outside of the Airbnb platform.

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Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).

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