What should you do if you find guest items in the room after the guest has checked out?
Surrender the items to the manager, along with a report of the room number. Many hotels will mail them to the former guest. Also get a written receipt for the item to prevent any accusation of theft.
People Also Ask
Most hotels have a policy where they bag, tag and turn items into the lost and found department. Anything left in a room gets stored, usually in a transparent bag, so that items can be identified at a quick glance. The bag is then labeled with the date, location found and name of the staff member who found the items.
Why is the Housekeeping Department is deemed as the department responsible for lost and found items? Because most lost items are found in the guest rooms. A person is observed wandering around the hotel lobby. He does not approach the front desk and dismisses the staff when approached.
Insurance coverageWhile hotels have a responsibility to provide a safe environment, they are not liable for lost or stolen items unless they can be proven negligent. This is why it is important for guests to review their insurance coverage before traveling.
First, contact the front desk and explain what happened. Make sure to provide as much detail as possible about what was taken and when it went missing. The staff should be able to investigate further and help you get your items back if they were indeed stolen by a hotel employee.