What special request should I make at a hotel?

Ask About a Hotel Upgrade You want an upgrade — who doesn't — but you don't want to pay for it, which leaves you and the hotel in a stalemate. The best trick for a free upgrade is to discreetly ask if there is a corner room available at the same pricing level, which should afford you more space and a better stay.



People Also Ask

The three main types of requests guests make at the front desk are reservations, registering, and checking-out. What is the purpose of the group resume book? What kind of information is contained on group resumes, and how does the front desk use such information?

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Here's the general formula I stick to:
  1. Find out the name of the person who makes the upgrade decisions. ...
  2. Address your email according to the hotel you're staying at. ...
  3. Tell them why you've chosen them specifically. ...
  4. Add some humour! ...
  5. Check the hotel's availability. ...
  6. End on a high. ...
  7. Tag the hotel on social media.


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The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.

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Here are seven simple and effective ways to do it.
  1. Offer a Few Extras.
  2. Train Your Staff.
  3. Offer Complimentary Items.
  4. Send Your Guests a Handwritten Notecard.
  5. Anticipate Needs by Providing Resources.
  6. Send Holiday Greeting Cards.
  7. Occasional Upgrades.
  8. Make Your Guests Feel Special With Ease.


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Many hotels offer umbrellas to guests if leaving during a downpour. While this can depend on the hotel, some do not mind them being taken due to the same reason of it being good branding. Items that are not allowed to be taken include pillows, dressing gowns and the Bible in the room.

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Do hotels give discounts if you ask? Yes, you can often negotiate hotel prices. Directly call the hotel for potentially lower rates, ask about any discounts or package deals, be flexible with dates or room type, negotiate for longer stays, and ask if they can match lower prices found elsewhere.

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Asking For A Room Change What to do: Pick up the hotel phone and call the front desk to ask for a room change. They will most likely move the guest to a quieter option if it's the noise they are running from. It is the hotels' duty to ensure their client has a pleasant stay free of disturbance.

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Yes, you can often negotiate hotel prices. Directly call the hotel for potentially lower rates, ask about any discounts or package deals, be flexible with dates or room type, negotiate for longer stays, and ask if they can match lower prices found elsewhere. Always be polite and patient during negotiations.

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Requests pertaining to the services in the hotel: Here the guest request would be satisfied by the Front Office department internally. Requests not pertaining to the services in the hotel: Here the guest request would be satisfied by the Front office by contacting the required service provider outside the hotel.

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Types of Common Guest Complaints in Hotels
  • Service Related Complaints. Are usually associated with the hotel service. ...
  • Attitudinal Complaints. ...
  • Mechanical Complaints. ...
  • Unusual Complaints. ...
  • Room Related Complaints. ...
  • Complaints Due to Food and Beverage.


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