What to do about rude TSA agents?

Speak to a Supervisory TSO (STSO) If the STSO discussion isn't satisfactory, you can ask to speak to a Transportation Security Manager (TSM) Make a complaint at the airport by asking for a comment card, and receive a paper copy of the complaint you made. File a TSA complaint online.



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Safety and Security Complaints
If you have a concern about aviation security (passenger screening, the “no-fly” list, the baggage screening process, and related issues), call the Transportation Security Administration (TSA) toll-free at 1-866-289-9673 or email TSA .

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According to TSA's internal guidelines, interfering with a TSA agent is punishable by a fine of $500 to $5,000. Larger fines are imposed if the defendant touches the agent or makes threats. Entering the secured area without submitting to screening is punishable by a fine of $1,000 to $3,000.

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TSA security screening policies, procedures and practices must comply with all applicable civil liberties and civil rights laws, regulations, executive orders and policies and must not discriminate against travelers on the basis of race/ethnicity, color, national origin, sex (including pregnancy, sexual orientation, ...

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Termination for Poor Performance – TSA employees who receive poor performance reviews can face termination in some cases. Termination for Pre–Employment Issues – TSA employees can also face termination for pre-employment issues (i.e., submitting a resume with false information).

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For frequent flyers, you will notice that there is usually a police officer present at many TSA security checkpoints. That is because, while they are authorized to detain you, if you violate the law, they cannot arrest you. They must call law enforcement officers, like airport police or local police, to arrest flyers.

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The TSA largely looks for physical evidence that a passenger could be a threat, so they'll generally have no reason to search through the data on your phone. After all, they're the Transportation Security Agency, not a detective agency. Even if they did have reason to want to access your phone, they'd need a warrant.

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Refusal to answer other questions will likely cause delay, but officials may not deny you entry into the United States for failure to answer other questions. If you are a non-citizen visa holder or visitor, you may be denied entry into the United States if you refuse to answer officers' questions.

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