What to do if scammed by travel agent?

Complaints about travel agents and travel agencies If you are using an online booking service, complain to their customer service department. If your complaint is not resolved, you can contact: The state consumer protection office where you live or where the travel company is located. Your local Better Business Bureau.



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If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.

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To identify a travel agent scam, look for red flags such as prices that are too good to be true, pressure to book immediately, limited contact information, negative online reviews, or vague contract terms.

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Be Upfront About Budget Productive relationships are built on honesty and your relationship with your agent is no different. Before your consultation, you should have a general idea of the maximum outlay you're expecting to pay for your trip, or at the very least, a range. Otherwise, your agent is stabbing in the dark.

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8 Great Reasons NOT to Use a Travel Agent
  • You Know How to Book Your Own Trips. ...
  • You Have Time to Research and Book Your Own Travel. ...
  • You Know Exactly What You Want. ...
  • You Like Non-Traditional Travel Components. ...
  • You Can Find Better Travel Deals. ...
  • Quirky or Complicated Trip Planning Scenarios.


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Generally, leisure travel agencies' main revenue is from commissions vendors pay on vacation packages, cruises, air, and other add-ons. However, consultation fees and service fees are becoming more common as agencies try to diversify income sources to become less dependent on supplier commissions.

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