What to do if you accidentally double book?

Call the person involved (if it is a meeting) and ask if you can postpone, saying that you will work around their calendar to reschedule. It goes without saying that you should apologise, but do not admit to double booking; say “something came up”, it seems less unprofessional!



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Whether the double booking is considered illegal depends on the jurisdiction and the specific context. In the vacation and short-term rental industry, double booking itself is not typically illegal. However, it can lead to legal issues and disputes if it results in financial harm or breach of contract.

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In most cases, your overbooked hotel will arrange a different room for you at a nearby alternative hotel. In most cases it will be comparable to the room you reserved.

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Overbookings, or double bookings, happen when a hotel sells more rooms than it has available for a given night. Many hotels do this deliberately to offset last-minute cancellations or no-shows and avoid losing revenue and occupancy. Of course, it can also happen by accident.

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