What to do if you are unhappy with Airbnb?

Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.



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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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Travelers should use Airbnb's resolution center to submit a claim within 60 days of checkout. Through this process, you can request money for incidents related to your Airbnb trip.

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Other Experiences Issues must be reported to us no later than 72 hours after they occur. If we determine that an Experiences Issue has disrupted an Experience, we will provide a full or partial refund.

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Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.

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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.

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If they accept your request, your refund will be sent to the payment method you used when you booked the reservation. If your Host declines or doesn't respond, you can ask Airbnb to step in to help. Gather evidence: If possible, take photos or videos to document issues like a missing or broken amenity.

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...then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

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Airbnb is addressing two huge complaints: Hidden fees and chores. Nov. 7, 2022 Updated Mon., Nov.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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The short answer to whether you can be sued for your online travel reviews is, of course, yes. You can be sued for just about anything. The barrier to entry for lawsuits in the United States is pretty low.

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Your place is not that clean as expected
Complaints about cleanliness are the most common ones out there. Your guests expect your rental property to be as clean as an upscale hotel room. And if you miss any spot, they won't think twice about commenting about it when they leave you an Airbnb review.

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Quick tips for responding to bad Airbnb guest reviews
  • Respond promptly. Show that you're taking the review seriously and are interested in resolving any issues by replying to reviews as quickly as possible, preferably within 24 hours. ...
  • Apologize. ...
  • Take responsibility. ...
  • Offer a solution. ...
  • Thank the guest.


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In most cases, once a review has been submitted, it cannot be edited or removed by either party. However, Airbnb does have certain policies and mechanisms in place to address exceptional circumstances. In these cases, you will have to report the review to Airbnb and wait for the staff to review your request.

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Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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Document the issue by taking photos or videos, getting repair or cleaning estimates, and/or receipt. Within 14 days of the responsible guest's checkout, request reimbursement from them by starting an AirCover for Hosts request in the Resolution Center. Your guest will have 24 hours to respond to the request.

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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Incall commercial sex work: A stay, Experience, or its surrounding property should not be used for paid sexual services, such as erotic massages or prostitution. Procuring sex work: Guests should not request and Hosts should not promote or offer paid sexual services.

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