What to do if you break a dish at an Airbnb?

The best way to do this is by sending them a message through the Airbnb website or app, just in case our Community Support team needs to refer to it later. If you can provide photos, that's great, too. Being upfront about damage gives your Host as much time as possible to fix it before their next guest arrives.



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Yes, Airbnb hosts can sue guests if they feel they have been wronged. Airbnb hosts can file a suit in small claims court if they feel the guest has caused damage to their property or has violated the terms of the rental agreement.

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Your Host may request reimbursement If your Host believes that you're responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through our Resolution Center. You'll have 24 hours to respond. If you pay the full amount, the request will be closed.

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It is up to the discretion of each host to determine whether or not to charge a cleaning fee, although it is worth noting that the charging of a cleaning fee is a common practice on Airbnb. However, some hosts prefer not to charge a cleaning fee and instead add the fee to their overall nightly price.

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A property owner has legal liability for injuries that an Airbnb guest suffers when the property owner is negligent in the way that they care for their property. Premises liability rules apply to determine whether the property owner is negligent and legally liable for an Airbnb injury.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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That being said, they could also ban your account for the following three reasons: Multiple account or listing suspensions. Are in the bottom 1% of overall ratings by guests (Airbnb will give you a chance to improve) You've infringed on Airbnb's Terms of Service.

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If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.) You'll never be charged without advance notice or a chance to appeal before and after you've been charged.

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(i) Direct physical loss or physical damage to a Host's Covered Property caused by the Responsible Guest or an Invitee of the Responsible Guest during an Airbnb stay.

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However, some may try to get away with it. The best way to resolve the issue is to contact the guest through Airbnb (and not some other messaging platform, so you have proof of your conversation), and come to an agreement on how much money you're going to be requesting from them.

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Lack of safety and security regulations Consistent standards and regulations are lacking across Airbnb rentals as they are basically private properties. Due to this hosts don't have to follow the same strict regulations that hotels do like fire, security and safety.

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Yes, an Airbnb host can kick out an Airbnb guest. This is usually done when the guest has violated the house rules or caused damage to the property.

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Host liability insurance covers you if you're found legally responsible for:
  • Bodily injury to a guest (or others)
  • Damage to or theft of property belonging to a guest (or others)
  • Damage caused by a guest (or others) to common areas, like building lobbies and nearby properties.


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Private Property Filming Most Airbnbs do not allow filmmaking on the property without prior written consent. Many prohibit the use of security cameras, recording devices, or film cameras on the property for any use other than for personal exhibit.

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Is Airbnb strict about the number of guests? Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property.

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