What to do if you forget to tap off go card?

If you think you've been overcharged or received a fixed fare of $5 or $10 because you weren't able to tap on/off correctly, you can request a balance adjustment within 120 days from the date the error occurred. The easiest way to request a balance adjustment is online via your go card account.



People Also Ask

Remember to tap off at your destination using the same card, phone or watch that you tapped on with as your fare is based on the distance of your trip. This avoids being overcharged the fare to the last stop on the train line or bus route because the PRESTO system doesn't know where you've travelled to.

MORE DETAILS

Tap On, Tap Off is as simple as it sounds, you tap on by placing your contactless bank card or enabled device onto the ticket machine reader when you board the bus and tap off on the designated card reader when you leave.

MORE DETAILS

If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

MORE DETAILS

To perform a tap-out, you tap your co-player's arm or another convenient part of their body twice, and repeat this action as many times and as hard as you need to get their attention. (Typically, once and quite softly is enough).

MORE DETAILS

Likewise, did you know that transit fare evasion falls under petit theft? Below is a brief explanation of this crime, as well as the elements that constitute theft.

MORE DETAILS

Why is fare evasion such a problem? In the case of fare evasion, there are two sides that suffer – the transit authority on the one hand, and the public in general on the other. Many transit agencies depend on fare collection to support their operations beyond the funding they receive from the government.

MORE DETAILS