What to do if you forgot to tap on Oyster?

If you do not tap out your Oyster card, you will be charged the maximum fare for that journey. This this because most fares are based on zone, distance and time of travel. For you to pay the correct fare, the TfL charging system needs to know your destination station. Tapping out tells TfL the entirety of your journey.



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You must use an alternative method of payment if you forget your Oyster photocard. We also have the right to charge you a penalty fare if you travelled without your Oyster photocard, and didn't pay for your journey.

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A card with a negative balance may only be reused once it is topped up. The Oyster card deposit has been there specifically to prevent customers having an incentive to discard cards with a negative balance.

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If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

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This could be because TfL combines your daily charges and you've travelled to a zone where the daily cap is above £100 (applicable to a small number of daily caps). Find out what to do if you think you've been overcharged.

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Under the Penalty Fares regulations, passengers who are found without a valid ticket for their journey must pay either: a Penalty Fare of £20. twice the full applicable single fare to the next station at which the train calls, whichever is the greater.

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Touch your Oyster card in at the start of your journey and touch out at the end on yellow card readers to pay the right fare. Only touch in on buses and trams.

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Your Visitor Oyster card offers daily capping. This means you can travel as much as you like in a single day and the amount you pay for your travel is limited (or capped). Find prices for daily capping and Day Travelcards. Use your card and save money at restaurants, shops, galleries and entertainment venues.

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Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

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There is no price difference between the Oyster card and contactless card. What is this? Every time you travel on London's public transport, your contactless payment card is charged the same fare as your Oyster, including cap prices (the maximum amount you'll pay daily and weekly to travel throughout London).

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Before you claim Please wait at least 48 hours as you might receive an automatic refund: Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey. Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.

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Daily cap. A daily cap is calculated over 24 hours for pay as you go journeys that start at 04:30 and end on 04:29 the next day.

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If you don't touch in and out, we can't tell where you've travelled from or to, so your journey will be incomplete. Maximum fares don't count towards capping. If you don't touch in, you may be charged a penalty fare.

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The 10p is a pre-authorisation charge that's taken at the start of the journey - it's basically a way of making sure that you're presenting a valid card at the start before the fare proper is taken. Once you tap out, that's when you should be charged the proper fare.

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