What to do if you lose your paper boarding pass?

Print out a second copy at the check-in counter or check-in machine at the airport, in case the loss is already noticed in the check-in area. Report to the flight staff at the gate if your boarding pass is missing, and you are already in the security area.



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Generally speaking, we like to err on the side of caution and suggest you print out your boarding pass, even if you already checked in online and have a mobile version on your phone.

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You can always reprint your boarding pass from another computer (by checking in again). You may also reprint your boarding pass at any airport kiosk.

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On the other hand, acquiring a printed boarding pass requires you to either check in at a kiosk or a ticketing desk (unless you're flying on an airline that lets you print boarding passes out at home).

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Once you're checked in by any method, you can always use an airport kiosk to print a copy of your boarding pass.

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If you received your physical boarding pass at a kiosk or check-in desk, you will not be able to use a screenshot of the paper pass to get through TSA or the gate. You can always get another pass printed if you lost the original. How common is it to miss a flight even after getting the boarding pass?

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Yes, simply show your mobile boarding pass on a mobile phone, iPad, or Apple Watch and a valid form of identification to the TSA Agent at security to proceed. To board your flight, scan your mobile boarding pass by holding one of the devices listed above with your pass facing the scanner.

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A mobile boarding pass is an electronic document on a personal mobile device that allows you to go through security and board your flight. It's generated and provided using our mobile channels on iOS, Android, and our mobile website.

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Yes, simply show your mobile boarding pass on a mobile phone, iPad, or Apple Watch and a valid form of identification to the TSA Agent at security to proceed. To board your flight, scan your mobile boarding pass by holding one of the devices listed above with your pass facing the scanner.

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A mobile boarding pass is an electronic document on a personal mobile device that allows you to go through security and board your flight. It's generated and provided using our mobile channels on iOS, Android, and our mobile website.

MORE DETAILS

Yes, simply show your mobile boarding pass on a mobile phone, iPad, or Apple Watch and a valid form of identification to the TSA Agent at security to proceed. To board your flight, scan your mobile boarding pass by holding one of the devices listed above with your pass facing the scanner.

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Do I need to print my boarding pass if I have a QR code? You shouldn't need to print your boarding pass out on paper as all of the needed information is available within the mobile version of the code, the airline's app, and the various emails they've sent you.

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