What was the problem with the Arvia Christmas cruise?

The operator blamed long queues and lost dinner reservations on “IT and connectivity issues” aboard the Arvia vessel. Some tickets for the Arvia's maiden voyage - a two-week cruise from Southampton to Spain, Portugal and the Canary Islands - had cost upwards of £2,500.



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Issues reported by the customers (on social media platforms) and by some major British media outlets online included booking errors (mixed up or missing dinner reservations), long queues at both the Reception Desk and the restaurants (reportedly, hundreds queuing in the hallways during dinner time) and food delays (~2- ...

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Passengers on a cruise ship's maiden voyage have complained of horrendous queues, problems with Christmas dinner reservations and a lack of internet. P&O Cruises' Arvia left Southampton for the Canary Islands last Friday.

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Are there formal nights on Arvia? As a general rule, there is approximately two Black Tie nights during a 7-night cruise and four during a 14-night cruise.

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