What went wrong at Southwest Airlines?

While a massive winter storm caused the initial cancellations, the company's outdated software systems turned what should have been a normal problem into a snowballing disaster that lasted for days after other airlines had resumed their usual operations.



People Also Ask

Most major airlines canceled or delayed flights, but Southwest Airlines canceled at least 70% of its flights Monday -- more than 2,600 -- due to a reported system meltdown. The chaos continued Tuesday, with the airline canceling 62% of flights for the day and canceling 62% of flights on Wednesday.

MORE DETAILS

They also say negotiations have lasted for 3 1/2 years. Our pilots deserve a contract that befits the most productive pilots in the industry, and we have been attempting to get Southwest to realize that their delay in reaching an agreement is causing irreparable harm not just to our pilots, but to the airline itself.

MORE DETAILS

The biggest reason for flying at higher altitudes lies in fuel efficiency. The thin air creates less drag on the aircraft, which means the plane can use less fuel in order to maintain speed.

MORE DETAILS

Top 10 best domestic airlines 2023 Southwest Airlines is the second highest-rated domestic airline, with a score of 5.56. While the airline only scored 2 out of 5 for its in-flight entertainment, Southwest excelled thanks to its baggage allowance policy.

MORE DETAILS

Average Southwest Airlines Pilot yearly pay in the United States is approximately $119,068, which is 78% above the national average. Salary information comes from 62 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

MORE DETAILS

Southwest is one of the few major U.S.-based carriers to have never had a fatal crash. In 2018, a New Mexico woman was killed when an engine exploded on a Southwest flight after it took off from New York. The blast sent shrapnel through one of the jet's windows, and the victim was partly sucking out of the plane.

MORE DETAILS

Southwest is one of the few major U.S.-based carriers to have never had a fatal crash. In 2018, a New Mexico woman was killed when an engine exploded on a Southwest flight after it took off from New York. The blast sent shrapnel through one of the jet's windows, and the victim was partly sucking out of the plane.

MORE DETAILS

Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries.

MORE DETAILS