What will happen if my train is Cancelled?

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.



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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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They are sold for a specific train, at a specific day and time and with a seat reservation. Miss the train, and the tickets are no good. Only the Base ticket can be change. If you miss a train with a base ticket you have an hour (maybe 90 mins) to exchange it for a new ticket and seat reservation.

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Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

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No, your ticket is not valid for any other train and you would most likely be kicked off the train at the next stop once they try to scan your ticket. Or make you buy a new ticket on the spot of course.

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Cancelled or missed connection with last train If you have a valid ticket but the last train of the night is cancelled, or you miss it because you are on a connecting train which is delayed, the train operator has a responsibility to get you home.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

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Travelling in the UK If you miss your next train because a previous connecting train service was delayed, you will be able to travel on the next train provided by the train operator (if the entire journey is booked under one ticket).

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About Advance tickets They must be bought in advance and are only valid on the date and train specified.

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If you booked directly through lner.co.uk, you will receive an email if your train has been cancelled. If you signed up for LNER Assistant during your booking or on the LNER App, you may receive a text or push notification.

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If your train is cancelled due to disruption which is Grand Central's fault and you decide not to travel on provided alternative arrangements, we will not charge you to get a refund, even if you have an Advance ticket.

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