What would you do if two customers were arguing over a seat?

The most important thing is to deescalate the situation, which can be done by separating the passengers, just talking to them, or telling them what might need to be done if the situation can't be resolved, like landing at the nearest airport or being arrested once you're on the ground.



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I'd then ask them to calmly explain the situation and would look at both of their tickets to learn where each of their seats originally were to rid anyone of confusion. If a passenger is still unhappy about their seating arrangements, I would try to find an open seat that meets their preference.

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Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

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