Claim a refund onlineOr create an account. If you're claiming a refund for a delay on the Elizabeth line and can't see your station in the list, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply).
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If you travelled using a paper ticket or a National Rail smartcard and want to apply for a service delay refund, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply). You may need a copy of your ticket during the application process.
You can get a refund if you haven't used your ticket and you send it to us before the start date. We do not give a refund for used or partly used One Day Bus & Tram Passes, Day Travelcards or single or return paper tickets.
If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.
Claims can be made online, or by post using a form that you can download from a train company website or get from a staffed station. Some train companies allow customers to register certain kinds of tickets online to make future claims quicker and easier.
This could be because TfL combines your daily charges and you've travelled to a zone where the daily cap is above £100 (applicable to a small number of daily caps). Find out what to do if you think you've been overcharged.
I understand that officers get free travel on TfL services both on and off duty, using their individually assigned TfL Police Oyster cards, as well as the ATOC concessionary scheme that provides officers with unlimited travel on most national rail services within a 70 mile radius of London.
There is no price difference between the Oyster card and contactless card. What is this? Every time you travel on London's public transport, your contactless payment card is charged the same fare as your Oyster, including cap prices (the maximum amount you'll pay daily and weekly to travel throughout London).
You can't pay accidentally—your contactless card or payment-enabled mobile/wearable device must be within 2 inches of the terminal for the transaction to take place. And you won't be billed twice, even if you accidentally tap twice.