Which airline has the fewest complaints?

Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. PIRG found consumers filed more complaints against U.S. airlines in 2022 than in any year in at least a quarter century.



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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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#1 Delta Airlines - The US' Most Reliable Airline If you're looking for the most reliable airline in 2022 and 2023 overall, that title is awarded to Delta Airlines, who had the highest on-time flight percentage - 83.52% (2022) and 80.18% (2023).

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On the reverse, Southwest Airlines had the highest rate of cancellation with a staggering 14.6%, after a massive system meltdown in December. This was followed by Alaska Airlines with 7.6% and Allegiant Air at 5.3%. SOUTHWEST AIRLINES CO.

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How the major airlines ranked for cancellations in 2022
  • Frontier Airlines – 2.87% of flights canceled.
  • Spirit Airlines – 3% of flights canceled.
  • Southwest Airlines – 3.26% of flights canceled.
  • Allegiant Air – 3.52% of flights canceled.
  • JetBlue Airways – 3.74% of flights canceled.


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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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These are the Best Airlines to Fly in 2023
  • Delta - Best Airline for Reliability.
  • Alaska - Best Airline for Pets.
  • Southwest - Best Airline for Families.
  • American - Best Airline for Rewards.
  • JetBlue - Best Airline for Customer Satisfaction.
  • Other Airlines to Consider.


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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Delta Airlines is known for its high-quality service and you typically pay more because of that. The main category that Delta gets low marks on is affordability. But the positives such as reliability, safety, perks, and their large network of destinations generally outweigh this negative.

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BTS data from July 2021 to June 2022 shows Hawaiian performed best of all U.S. airlines with just a 0.81% cancellation rate. Delta took second place again — with a cancellation rate of 1.63%. Meanwhile, merger partners JetBlue (3.81%) and Spirit Airlines (4.11%) canceled the highest percentage of all flights.

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Delta Air Lines was recently named the best airline in North America and its comparatively high rate of on-time flights is just one of the reasons why, along with factors like good customer service and a pleasant onboard experience. Right now, 78.55% of Delta flights are arriving on time based on July 2023 flights.

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JetBlue Airways JetBlue holds the dubious distinction of being at the top of the rankings for most delayed flights right now. Just 53.01% of all JetBlue flights arrived on time in July, meaning that nearly half were delayed.

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In the meantime, these are the best and worst airlines in the U.S. based on passenger satisfaction levels, by cabin:
  • Best in First and Business Class: JetBlue Airways, Delta Air Lines, United Airlines.
  • Worst in First and Business Class: American Airlines, Alaska Airlines.


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Hawaiian Airlines is one of the safest airlines in the United States, which should come as no surprise given its sterling crash-free record. The airline has a fleet comprised entirely of Boeing aircraft and an average age of 12.8 years, the third-highest in North America.

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