Despite so many unhappy travellers of late due to cancelled flights, baggage woes and expensive airfares, the reality is Air New Zealand offers a more premium product out of the two.

Choosing between Air New Zealand and Qantas often comes down to your priorities: cabin experience versus network reach. In 2026, Air New Zealand continues to lead in "soft product" and innovation, famously known for its "Skycouch" in Economy and the newly launched "Skynest" bunk beds. They consistently win awards for their friendly, informal service and high-quality Kiwi-inspired catering. On the other hand, Qantas is often preferred for its massive global network and superior loyalty program (Qantas Frequent Flyer), which offers more ways to earn and redeem points through its Oneworld alliance partners. Qantas’s "Project Sunrise" flights also make them the leader for ultra-long-haul direct travel (like Sydney to London). While Qantas provides a more traditional, "corporate" premium experience, Air New Zealand is frequently cited as more "fun" and passenger-centric. For domestic hops, both are excellent, though Air New Zealand's lounges are often rated slightly higher for their modern design and food quality.