Which airline is better American or Southwest?

Southwest: The results. When considering Southwest Airlines versus American Airlines, our vote goes to Southwest Airlines. It charges less in fees, it gives guests the ability to earn a valuable Companion Pass, its points offer more value and it's known for great customer service.



People Also Ask

Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.

MORE DETAILS

Southwest Airlines is more flexible than most other large airlines. Southwest is the only large U.S. airline that is also a low-cost carrier. Southwest Airlines' strategy emphasizes recruiting and retaining motivated employees. Southwest continues to improve its business model and practices.

MORE DETAILS

No First-Class Or Meals. For those who like flying first class and getting a meal on your flight, Southwest does not do this. You can get a great seat if you get Business Class, but you're not guaranteed to sit in the front row.

MORE DETAILS

American Airlines is a American carrier. Frequent travelers give the airline an average rating of 7.2/10. This is below the general average . Over the last 12 months the rating has been trending downwards.

MORE DETAILS

Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020.

MORE DETAILS

When you factor in earnings rates, basic economy considerations, in-flight entertainment and pet friendliness, Southwest just edges out Delta.

MORE DETAILS

American Airlines' Flagship First is a testament to the potential of a well-rounded, luxurious air travel experience. VIP Services: Flagship First Check-In, Flagship Lounge access, and priority privileges throughout the journey mark American's VIP services.

MORE DETAILS

Known for its flexible ticket policy and two free checked bags for every passenger, Southwest doesn't charge the fees that come with flying on other airlines.

MORE DETAILS

Southwest Airlines is a popular airline that flies to more than 100 destinations across the United States. Travelers rave about the brand's low fares, generous free baggage policy and minimal fees.

MORE DETAILS

Our commitment to our Customers is seen throughout the Southwest travel experience, from our “no change fees1”, “bags fly free2”, and “flight credits don't expire3” policies to the range of benefits available through our Rapid Rewards® program.

MORE DETAILS

Conclusion. Southwest Airlines had a good punctuality rate in May 2022 with an On-Time Performance(OTP) of 74.36%.

MORE DETAILS

Southwest is still more affordable Our analysis found that Southwest's Wanna Get Away fares were, on average, cheaper than main cabin airfares on American, Delta and United in every scenario except one: American Airlines Main Cabin seats were about 1.5% cheaper than Southwest fares during the holiday season.

MORE DETAILS

Is American Airlines a good airline? While it does have areas for improvement, no airline is perfect. American Airlines is considered to be a safe airline and has excellent mileage redemption options. It offers flights to many destinations worldwide and has a variety of ticket types for travelers of all budgets.

MORE DETAILS

According to the AirAdvisor Airline Safety Score, Alaska Airlines, Allegiant Air, American Airlines, Hawaiian Airlines, Southwest Airlines, Spirit Airlines, and United Airlines are all the safest. Each had a perfect accident record in 2022 and had no reported incidents based on data from IATA.

MORE DETAILS

Southwest lost the least luggage of the four major national airlines, only 0.38% bags,” the study showed.

MORE DETAILS

#1 Delta Airlines - The US' Most Reliable Airline Although Delta scored top overall, the airline is steadily in the middle of the pack for mishandled bags. They also rank among the worst for denied boarding, but the percentages are very small - 0.05% in 2022 and 0.07% in 2023.

MORE DETAILS