Download the Amtrak App TodayThe Amtrak app makes contact-free travel easy. Booking, boarding, train status and the information you need all from the convenience and safety of your own mobile device.
You can get information and purchase tickets 24 hours a day by calling 1-800-USA-RAIL (1-800-872-7245). Julie, the Amtrak automated, voice-activated agent, is happy to help. Or, if you need live, personal assistance, just say agent or press the 0 button on your telephone. For TTY service, call 1-800-523-6590.
Many of the lines don't make any money or are operated at a loss. To accommodate the money-losing routes, Amtrak uses profits from its popular lines, such as the Northeast Corridor. Since this is one of the most popular routes, Amtrak can charge higher prices and send those profits to other, less profitable lines.
If you received an eTicket, simply open it in the Amtrak mobile application, or print out another copy of the PDF document attached to your receipt email. If you had a paper value ticket, you will need to repurchase it at the ticket counter.
If the passenger does not produce a valid ticket or proof of payment, the conductor may ask them to pay the fare or exit the train at the next station.