In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
People Also Ask
Among the four biggest airlines — American, Delta, Southwest, and United, which together account for about 80 percent of air travel — Delta had the lowest number of complaints per passenger, the report says.
Voted the top airline in 2019 for keeping customers smiling, Alaska Airlines also has perks employees love to enjoy. With an impressive 82% employee approval rating and customers who love the rewards and benefits offered to fly with them, Alaska Airlines doesn't give anyone the cold shoulder.
Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.
Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.
Frontier Airlines has had the worst on-time arrival performance so far in 2023. Just 65.41% of Frontier flights arrived on time from January through April 2023.
Travelers on JetBlue enjoy a safe as well as low-cost ride, according to AirlineRatings.com. JetBlue was recently named among the 20 safest low-cost airlines for 2023 by AirlineRatings.com, an airline safety and product review website which monitors 385 airlines.
For aspiring flight attendants, Delta Air Lines, ranked by its employees as one of the best places to work, is also one of the most difficult places to get a job. It's harder to get invited to Delta flight attendant training than it is to get into Harvard University.
If you are looking for a budget-friendly airline with good amenities, great in-flight entertainment, and decent legroom, JetBlue could be a great choice for you. The company is also a great choice for transatlantic flights.
Delta has been recognized as the best U.S. airline and most reliable airline for 2021 by the consumer website WalletHub. The rankings determined that Delta had the lowest rate of cancellations, delays, mishandled luggage and denied boardings among U.S. carriers.
Their planes are well taken care of and they have great in-flight entertainment, with lots of viewing options, with screens on the backs of seats in most of their planes. But these perks come with a price because as you'll see in the cons section, Delta is a higher-cost airline. Ready to book your next flight?